The interpreter will telephone Leicestershire Police and then relay your conversation with the Police. The Police contact-handler will ask you questions to understand why you need the Police. The questions will include asking for your name, your address, where you are now, and the location of the crime or incident you are reporting.
If it is necessary, the Police contact-handler will book you an appointment for a Police Link Officer for Deaf people (PLOD) to come to you. The appointment will be at a time suitable for you. PLOD are Police officers who are trained in some British Sign Language (BSL) and Deaf Awareness. PLOD are not qualified interpreters but they will help you whilst waiting for an interpreter, if one is needed.
Sometimes the Police contact-handler will arrange for a Police officer to attend straight away.
An emergency is when something is happening now, for example:
you see someone breaking into a car or house
you see someone getting hurt
you see a house fire or a car accident
If you are calling about an emergency, then you need to:
text EmergencySMS. Text your message to 999. REMEMBER you must register first by texting ‘REGISTER’ to 999. Then follow the instructions. For further information please visit the website www.emergencysms.org.uk
Use NGTS (Next Generation Text Services) by calling 18000. NGTS is the new name for Type Talk
Voice call 999. If you cannot make a voice call, you can ask someone else to call on your behalf
the InterpreterNow app on your smartphone or tablet. The app is available for Apple and Android devices.
a modern computer with a webcam
It is important that you have a good broadband internet connection through either 3G/4G or WiFi. It is best if no one else is using your internet connection while you are on the call, especially not playing online games, streaming music or watching films.
If your video call fails while you are connected to the interpreter, try calling again. You may need to restart your computer.