InterpreterNow for businesses
Did you know?
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Three quarters of disabled people and their families have left a shop or business because of poor customer service or lack of awareness
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Of the 11 million registered disabled people in the UK, over 9 million are deaf or hard of hearing
Making your services accessible to deaf people makes good business sense – InterpreterNow can help you:
- Attract and retain customers
- Recruit talented people with hearing loss
- Improve deaf customers’ experience of your services
- Comply with equality legislation including the Equality Act (2010) and for health and social care providers, the Accessible Information Standard (2016)
- Enhance your reputation
- Meet Corporate Social Responsibility (CSR) targets
InterpreterNow delivers:
- Access to fully registered, qualified British Sign Language interpreters
- Cost effective, simple and easy to use communication solutions
- Experienced and trusted online interpreting services
- A bespoke world-leading technical platform
- Accredited, secure network and systems
Why InterpreterNow?
- Easy communication with deaf customers
- Empowers deaf employees to communicate with colleagues
- Personalised client relationship management
- Full technical support
Excellent customer experience
Fully qualified interpreters
Secure technology
Fully supported and professional service
What is VRI?
Video Remote InterpretingFind out about VRI
View our explanationWhat is VRS?
Video Relay ServiceFind out about VRS
View our explanationCase Study
How is this being used in business?Case Study
Find out more
InterpreterNow – a Video Relay Service you can trust
Operational 0800 – 2400, 7 days a week, 365 days a year – InterpreterNow provides instant online communication support for businesses and services who want to communicate with their deaf customers.
InterpreterNow delivers a secure, confidential and fully supported service.
ISO 27001: InterpreterNow is accredited to ISO/IEC 27001:2013 (ISO 27001). Accredited certification to ISO 27001 demonstrates an organisation is following international information security guidelines.
ISO 9001: InterpreterNow is accredited to ISO 9001. This accreditation shows quality control across the business and a continued commitment to meet the needs of their clients.
Information Governance Toolkit: InterpreterNow and SignHealth are accredited to the IG Toolkit, an online system which allows organisations to assess themselves or be assessed against Information Governance policies and standards.
Registration with NRCPD or SASLI guarantees that a BSL Interpreter has:
- A recognised qualification in interpreting in BSL / English and holds an up to date Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check for working with children and vulnerable adults.
- Professional Indemnity Insurance and agrees to abide by the Registration’s Code of Conduct and Complaints Procedure.
- Interpreters are required to undertake Continuing Professional Development (CPD) activities.
All interpreters are bound by the Codes of Conduct of the Scottish Association of Sign Language Interpreters (SASLI) and/or the National Register of Communication Professionals working with Deaf and Deafblind people (NRCPD) which covers issues of professional competence, confidentiality, practice and procedures specific to the work of an interpreter.
All BSL interpreters working with InterpreterNow have experience of working across a variety of domains including commercial, health, legal, social care and community settings.
Enquire Now
Want to use InterpreterNow?
Service providers such as businesses, hospitals, GPs, police and councils can enquire about the service here.
