InterpreterNow for businesses

Did you know?

Three quarters of disabled people and their families have left a shop or business because of poor customer service or lack of awareness
Of the 11 million registered disabled people in the UK, over 9 million are deaf or hard of hearing

Making your services accessible to deaf people makes good business sense – InterpreterNow can help you:

Attract and retain customers
Recruit talented people with hearing loss
Improve deaf customers’ experience of your services
Comply with equality legislation including the Equality Act (2010) and for health and social care providers, the Accessible Information Standard (2016)
Enhance your reputation
Meet Corporate Social Responsibility (CSR) targets

InterpreterNow delivers:

Access to fully registered, qualified British Sign Language interpreters
Cost effective, simple and easy to use communication solutions
Experienced and trusted online interpreting services
A bespoke world-leading technical platform
Accredited, secure network and systems

Why InterpreterNow?

Easy communication with deaf customers
Empowers deaf employees to communicate with colleagues
Personalised client relationship management
Full technical support

Excellent customer experience
Fully qualified interpreters
Secure technology
Fully supported and professional service

What is VRI?

Video Remote Interpreting

Find out about VRI

What is VRS?

Video Relay Service

Find out about VRS

Case Study

How is this being used in business?

Case Study

InterpreterNow – a Video Relay Service you can trust

Operational 0800 – 2400, 7 days a week, 365 days a year – InterpreterNow provides instant online communication support for businesses and services who want to communicate with their deaf customers.

InterpreterNow delivers a secure, confidential and fully supported service.

Platform

nWISE – InterpreterNow delivers services in the UK using the Swedish MMX platform, developed and managed by our partners nWise. MMX is a Total Conversation platform developed to handle video, audio and text for International Telecommunication Relay Services across Europe, Asia and the United States.

www.nwise.se

Security

UK-based data centre: All data and services are hosted by Pulsant at a highly-secure UK-based Tier 4 data centre. Each centre has ISO 27001 (information security), ISO 9001 (quality management) and ISO 14001 (environmental management systems) accreditation. Pulsant supply to Gov.uk, Microsoft, Cloud Agile and Cisco Partners.

http://www.pulsant.com

Accreditations

Cyber Essentials: nWISE and InterpreterNow are accredited with Cyber Essentials. This is a government backed, industry supported scheme to protect businesses from cyber threats.

ISO 27001: InterpreterNow is accredited to ISO/IEC 27001:2013 (ISO 27001). Accredited certification to ISO 27001 demonstrates an organisation is following international information security guidelines.

ISO 9001: InterpreterNow is accredited to ISO 9001. This accreditation shows quality control across the business and a continued commitment to meet the needs of their clients.

Information Governance Toolkit: InterpreterNow and SignHealth are accredited to the IG Toolkit, an online system which allows organisations to assess themselves or be assessed against Information Governance policies and standards.

Support

During office hours, all services and systems are fully supported by the InterpreterNow team.

Out of hours, the service is supported by KCS, who deliver reliable and continuous monitoring and uptime support. KCS are Microsoft partners, HP Business partners, Symantec registered partners, VMware and CISCO partners.

http://www.kcsltd.co.uk

Confidentiality

InterpreterNow specify that British Sign Language (BSL) interpreters must be registered with NRCPD (The National Registers of Communication Professionals working with Deaf and Deafblind people) or SASLI (The Scottish Association of Sign Language Interpreters).

Registration with NRCPD or SASLI guarantees that a BSL Interpreter has:

A recognised qualification in interpreting in BSL / English and holds an up to date Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check for working with children and vulnerable adults.
Professional Indemnity Insurance and agrees to abide by the Registration’s Code of Conduct and Complaints Procedure.
Interpreters are required to undertake Continuing Professional Development (CPD) activities.

All interpreters are bound by the Codes of Conduct of the Scottish Association of Sign Language Interpreters (SASLI) and/or the National Register of Communication Professionals working with Deaf and Deafblind people (NRCPD) which covers issues of professional competence, confidentiality, practice and procedures specific to the work of an interpreter.

All BSL interpreters working with InterpreterNow have experience of working across a variety of domains including commercial, health, legal, social care and community settings.

http://www.sasli.co.uk

http://www.nrcpd.org.uk