Contact the National Deaf Children’s Society BSL Video Relay Service

You can contact the National Deaf Children’s Society by making a free* video call to a BSL interpreter:

  • using the InterpreterNow app on your smartphone or tablet: in the app, tap on “service” and then “National Deaf Children’s Society”


  • using your computer and webcam: click on the “Connect” button below
    username: ndcsuser password: ndcs

The interpreter will telephone the Helpline at the National Deaf Children’s Society, unless you ask for another team. The interpreter will then relay your conversation. The staff at the National Deaf Children’s Society will ask you questions to understand why you are calling and how they can help.

The BSL service is open Monday to Friday 9am to 5pm.

*The call is free over wifi and just uses your data allowance if you are on 3g or 4g.


username: ndcsuser
password: ndcs

User Guide

You need:

  • the InterpreterNow app on your smartphone or tablet. The app is available for Apple and Android devices.


  • a modern computer with a webcam

It is important that you have a good broadband internet connection through either 3G/4G or WiFi. It is best if no one else is using your internet connection while you are on the call, especially not playing online games, streaming music or watching films.

If your video call fails while you are connected to the interpreter, try calling again. You may need to restart your computer.


Click here to download the app and register with InterpreterNow.