Using your computer and webcam, you make a video call to a BSL interpreter. The interpreter telephones a National Pandemic Flu Service (NPFS) adviser and relays your conversation with them.
This service will assess the patient’s symptoms, and if required, provide an authorisation number, which can be used to collect antivirals from a local collection point.
If you are the patient then it is your symptoms that will be assessed. If you are contacting the service on behalf of another person it is their symptoms that need to be assessed.
You will need a pen and paper to write down some information.
You will need to know the following information about the patient.
- Their name and date of birth,
- Their current symptoms,
- Their history of any serious medical conditions, and
- Their home address including postcode
If you do not have all of these, please go and get them before calling.