Privacy Notice

Privacy Notice

Last Updated March 2021

Interpreter Now Limited (“InterpreterNow” or “we“) is committed to protecting and respecting your privacy. This Privacy Notice (“Privacy Notice”) explains how we collect and use information about you and your use of our websites, applications, products and services. This Privacy Notice applies to any personal information you or any entity on your behalf provides to us, or that we collect through your use our websites, applications, products and services (collectively the “Services”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal Information We May Collect From You

Description of Product, Service, or Process    Website Operations and Digital Marketing

Categories of Personal Information       – Personal Identifiers
– Internet Data
– Geolocation Data

Category of Data Subjects
The personal information is collected from visitors of the organisation’s websites.

Purpose of Processing
The information is collected in order to operate the organisation’s websites.

Business Purpose(s) for Using Personal Information
– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.
– Debugging to identify and repair errors that impair existing intended functionality.

Commercial Purpose for Using Personal Information
The information is collected to operate the organisation’s website and improve the visitor’s user experience.

Legal Basis for Processing
– Data subjects may provide their information to InterpreterNow’s websites to sign up for InterpreterNow’s services.

– Visitors to the website consent to the use of marketing technology such as cookies and can manage their cookies.

Sources from Which InterpreterNow Collects Information
The information is collected from the visitor when they visit the organisation’s websites.

Categories of third Parties to Whom InterpreterNow Sells Personal Information
Information is not sold.

Categories of third Parties with Whom InterpreterNow Discloses Personal Information for a Business Purpose
The information is shared with the organisation’s cloud storage providers, web analytics providers, scheduling software, email distributors, customer relationship management tools, and website SaaS providers.

Whether the Personal Information is Transferred Internationally
The information is generated from the country in which the visitor is located.

Retention Period
The personal information is retained as set forth in the organisation’s data retention policies.

Description of Product, Service, or Process
InterpreterNow’s Products and Services

Categories of Personal Information 
– Personal Identifiers
– Protected Class Information
– Internet Data
– Commercial Information (This is limited to occasions where end users provide this information to a customer organisation during an interpreted conversation.  Company does not ask for this information during service calls.)

Category of Data Subjects
The personal information is collected from the organisation’s service users.

Purpose of Processing
The personal information is collected to provide service users with interpretation services.

Business Purpose(s) for Using Personal Information
– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.
– Auditing related to a current interaction with the consumer and concurrent transactions.

Commercial Purpose for Using Personal Information
The organisation uses the information to provide the service user with products, improve the service users’ user experience, ensure the functionality and security of its products, and investigate, prevent, or act on any activities or violations of the organisation’s service and product agreements.

Legal Basis for Processing  –
There is a legitimate business interest in handling the information.
– There is a contractual reason for processing this data that is entered into between data subjects and InterpreterNow

Sources from Which InterpreterNow Collects Information
The personal information is collected from the organisation’s service users.

Categories of third Parties to Whom InterpreterNow Sells Personal Information
Information is not sold.

Categories of third Parties with Whom InterpreterNow Discloses Personal Information for a Business Purpose
The organisation shares the information with its service providers (payment processors, internet infrastructure providers, cloud storage providers, marketing partners, customer service providers, contractors, and shipping providers), its subsidiaries, its parent companies, and government/regulatory agencies.

Whether the Personal Information is Transferred Internationally
Information is gathered and processed within the country where the service user is located.

Retention Period
The retention period is set by the duration of the contract with the customer on behalf of the service user.

In direct contracts with service users, we delete information within 6 months of terminating the relationship with the service user.

Description of Product, Service, or Process
Relay Services

Categories of Personal Information 
– Personal Identifiers
– Protected Class Information
– Commercial Information
– Geolocation Data
– Internet Data
– Audio Data

Category of Data Subjects
The personal information is collected from assisted users and hearing users of the organisation’s relay services.

Purpose of Processing
The information is collected to provide the assisted users and hearing users with relay services.

Business Purpose(s) for Using Personal Information
– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing analytic services; or providing similar services on behalf of the business or service provider.
– Auditing related to a current interaction with the consumer and concurrent transactions.
– Undertaking activities to verify or maintain the quality or safety of a service or device that is owned or manufactured by the business.
– Debugging to identify and repair errors that impair existing intended functionality.
– Undertaking internal research for technological development and demonstration.

Commercial Purpose for Using Personal Information
The organisation uses the information to provide assisted users and hearing users with relay services, improve the user experience, ensure the functionality and security of its services, and investigate, prevent, or act on any illegal activities or violations of the organisation’s service and product agreements. The organisation also collects the information to comply with the Federal Communications Commission’s reporting requirements.

Legal Basis for Processing 
There is a legitimate business interest in handling the information.
– There is a legal obligation to handle the personal information.

Sources from Which InterpreterNow Collects Information
The personal information is collected from assisted and hearing users of the relay services.

Categories of third Parties to Whom InterpreterNow Sells Personal Information
Information is not sold.

Categories of third Parties with Whom InterpreterNow Discloses Personal Information for a Business Purpose
The organisation shares the information with service providers (cloud storage providers, marketing partners, service user service providers, and internet service providers) and government and regulatory agencies.

Whether the Personal Information is Transferred Internationally
The personal information is generated from the country in which the assisted user and hearing user are located.

Retention Period
The personal information is retained as set forth in the organisation’s data retention policies.

 

Description of Product, Service, or Process
Employee Data

Categories of Personal Information 
– Personal Identifiers
– Protected Class Information
– Professional Employment Information
– Commercial Information

Category of Data Subjects
The personal information is collected from the organisation’s employees.

Purpose of Processing
The information is collected in order to hire, manage, and compensate the organisation’s employees.

Business Purpose(s) for Using Personal Information
– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.

Commercial Purpose for Using Personal Information
The information collected allows the organisation to hire, manage, and compensate its employees.

Legal Basis for Processing
– Personal information is handled under contract.
– There is a legal obligation to handle the personal information.

Sources from Which InterpreterNow Collects Information
The personal information is collected from the independent contractor.

Categories of third Parties to Whom InterpreterNow Sells Personal Information
Information is not sold.

Categories of third Parties with Whom InterpreterNow Discloses Personal Information for a Business Purpose
The organisation shares the information with its benefits providers, government entities, payroll processors, and cloud storage providers.  InterpreterNow also provides this information to its subsidiaries and its parent companies.

Whether the Personal Information is Transferred Internationally
The Personal Information is generated from the country in which the employee is located. Subsets of the personal information is then transferred and processed in the United States.

Retention Period
The personal information is retained as set forth in the organisation’s data retention policies.

Description of Product, Service, or Process
Contractors

Categories of Personal Information 
– Personal Identifiers
– Protected Class Information
– Professional Employment Information
– Commercial Information

Category of Data Subjects
The personal information is collected from the organisation’s independent contractors.

Purpose of Processing
The information is collected in order to hire, manage, and compensate the organisation’s independent contractors.

Business Purpose(s) for Using Personal Information
– Performing services on behalf of the business or service provider including maintaining or servicing accounts; providing service user service; processing or fulfilling orders and transactions; verifying service user information; processing payments; providing advertising or marketing services; providing analytic services; or providing similar services on behalf of the business or service provider.

Commercial Purpose for Using Personal Information
The information collected allows the organisation to hire, manage, and compensate its independent contractors.

Legal Basis for Processing
– Personal information is handled under contract.
– There is a legal obligation to handle the personal information.

Sources from Which InterpreterNow Collects Information
The personal information is collected from the independent contractor.

Categories of third Parties to Whom InterpreterNow Sells Personal Information
Information is not sold.

Categories of third Parties with Whom InterpreterNow Discloses Personal Information for a Business Purpose
The organisation shares the information with its benefits providers, government entities, payroll processors, and cloud storage providers.  InterpreterNow also provides this information to its subsidiaries and its parent companies.

Whether the Personal Information is Transferred Internationally
The Personal Information is generated from the country in which the independent contractor is located. Subsets of the personal information is then transferred and processed in the United States.

Retention Period
The personal information is retained until 3 years after the termination of the contract unless the contract is renewed.

Cookies and Similar Technologies

Cookies are small files stored on your devices that tell websites who you are.  If you prefer not to use cookies, you may shut them off by changing the appropriate setting in your browser.  Without cookies, however, we cannot accomplish many of the basic functions needed to provide you with our Services. We recommend you keep cookies activated.  We have broken up our cookies into categories to help you understand what they do.

  • Essential: These cookies are required to use our Services. For example, they are necessary to view the text on our websites and login to your account.
  • Performance & Functionality: These cookies let us know which pages on our website load slowly and help us make visiting our website easier. We use this information to make improvements to our user experience and retain information on your browser and language preferences.
  • Analytics: These cookies allow us to analyze how visitors use and interact with our websites.
  • Marketing: These cookies help us create targeted advertising experiences on our websites.

For more information about our use of Cookies, or to modify your cookie preferences, please review our Cookie Notice.

Disclosure of Your Personal Information

InterpreterNow does not rent or sell your Personal Information to third parties. However, we may engage third party processors to perform tasks on our behalf and need to share your information with them to provide products or services to you.   We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If InterpreterNow or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
  • To enforce or apply the EULA, and other agreements or to investigate potential breaches;
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person; or
  • To protect the rights, property or safety of InterpreterNow our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination within the United Kingdom (“UK”) or European Economic Area (“EEA“). It may also be processed by staff operating within the UK or EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

All information you provide to us is stored on our secure servers. We will retain personal information for as long as necessary to fulfil the purposes described in this Privacy Notice, unless otherwise required by contract or law. Anonymous and aggregated information may be stored indefinitely.

Security of Your Personal Information

InterpreterNow wants your Personal Information to remain secure. We maintain reasonable technical, physical and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration.   We periodically review our data collection, storage, and processing policies and implement additional security features as appropriate. In addition, we restrict access to Personal Information in InterpreterNow’s possession to InterpreterNow employees, contractors, and agents who need to have access to that information to process it on our behalf. Those individuals are subject to INTERPRETERNOW’s privacy policies and confidentiality obligations.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Sites. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our websites and applications cannot be guaranteed. Please do your part in protecting your personal data against unauthorized use.

Your Data Privacy Rights

If you are a resident of the UK or the EEA, you may have the right to:

  • Obtain information regarding the collection, processing, and sharing of your personal information;
  • Access the personal information we have obtained about you, if any;
  • Correct your personal information;
  • Delete your personal information;
  • Object to or opt-out of the use of your personal information for certain purposes; and/or
  • Lodge a complaint with a supervisory authority.

To submit a privacy request, please contact us at privacy@interpreternow.co.uk. We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will contact you and let you know of any delay. We will not discriminate against individuals who exercise these rights.

Links to Third-Party Websites and Applications

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Changes to Privacy Notice

Any material changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services. Changes to this Privacy Notice are effective when they are posted on this page.

Contact Us

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to:

Email: privacy@interpreternow.co.uk

Phone: 0333 344 7712

InterpreterNow

Victoria Court

Quarry Lane

Branton

Doncaster DN3 3YA